Skip to content

FAQs

Have questions? We have answers.

Product questions

Is it a real flame?

Yes! The flame is bright, pure and high, does not give residue or smoke, and does not leave wax stains on linens and furniture.

How do I make a candle out of the granules?

Our packages includes everything you need to assemble your candle. Follow these 3 easy steps:

1. Fill glass vase with granules up to 2/3 of the vase height. Please make sure the granules are leveled (carefully shake the vase till the granules are all one level).

2. Insert one wick vertically right in the center of the the granules, leaving 1/4” tip of the wick out.

3. Light the tip of the wick and enjoy your candle!

How are Vogue Candles different from regular paraffin wax candles?

  1. Vogue Candles offer a completely different way to enjoy your candlelight: Using granules instead of wax give you the creative freedom to turn any container into a candle.
  2. Vogue Candles provide clean burn without residue. No dripping wax like regular candles - keep your furniture and linens clean.
  3. Safety. Our unique candlelight technology will self-extinguish on tipping.

How long do candles last?

The total burn time varies depending on how the product is used. The granules burn slower compared to traditional wax candles.  The granules can provide up to 120 hours of burn time. With granules you can relight the same wick or refresh it each time. You can use one or more wicks at a time depending on how large your vase or vessel is. And, how long you burn your candle will determine how long the granules last. Each wick can last around 12 hours.

How does the reusable technology work?

You have options! Simply blow it out gently or you can use a flame snuffer if you have one. Please allow the candle to completely cool off (around 10 minutes). The candle MUST BE completely cool before you move to the next step. The granules will crystallize (how cool is that?!) and attach to the wick. All you need to do - gently pull up the wick and remove the leftover. Pour more granules if needed until 2/3 of the vase is full, insert a new wick, and WOW! your brand new Vogue Candle is ready for your enjoyment!

The wick will burn up to 12 hours. If you need to stop the flame earlier, just carefully blow out the flame. If the wick is burnt all the way, it will simply go out by itself.

Is it safe?

You can also take some comfort knowing that our granular candles self-extinguish if accidentally spilled because the granules snuff the flame. If accidentally left burning for a long time, they also self-extinguish as the wick will eventually "drown" in the melt pool.

Caution?

KEEP OUT OF REACH OF CHILDREN (and adults who act like them) and PETS.Never leave burning candle unattended, on or near flammable items. Do not move candle while burning or when it is hot. Our candle will self-extinguish on tipping (please do not test that, we have done that for you). The granules look so cool and yummy; however, do not consume or use granules in any other way than instructed. MOST IMPORTANT, enjoy our super candles because VOGUE stands for fashionable, popular, chick, and de jour! YES, we are all that and more!

Do I need multiple wicks?

It depends on the container you're using. To use multiple wicks choose a container of at least 6” in diameter.

Follow these general rules:
6” diameter - 2 wicks
8” diameter and more - 3 or 4 wicks can be used

More questions?

If you can't find your answer here, please contact us at orders@voguecandles.com.

Orders & Returns

What is your return policy?

We stand by the high quality of our products and offer replacement for quality-related issues and breakage. Generally, we do not offer refunds but will consider it on a case-by-case basis. We want to ensure that you are happy and will be a loyal customer. If you wish to request a replacement or refund, please reach out to us at 805.205.5779 for or orders@voguecandles.com within 24 hours from receiving the order for answers to your refund questions.

Can I cancel my order?

We allow cancellations of orders that have not yet been shipped, please contact us at
orders@voguecandles.com if you wish to cancel your order for a full refund.

When will my order arrive?

Shipping rates and speed can vary depending on your location and are calculated at checkout. We typically ship within 24 hours, and do our best to fulfill most orders the same day. You can see the transit times and expected delivery dates at checkout. Please note fulfillment times can be extended during busy shopping seasons such as the holidays. Contact us if you have specific questions or concerns about delivery times.